Frequently Asked Questions
Everything you need to know about shopping with NIU Store.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I find the right size?
Every product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing may vary slightly between collections.
What payment methods do you accept?
NIU Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Are your materials sustainably sourced?
At NIU Store, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and fair-trade certified factories for the majority of our collections.